Benchmark overview

Company-wide Discoverable Directory & Collaboration Layer (Employees, Vendors, Partners)

0% complete

Objective / Context

Build a single, searchable directory and lightweight collaboration layer where every person and vendor involved in the business is discoverable by default. Profiles surface role, skills, services, team/organization, availability, and preferred contact methods. Permission levels (employee, vendor, partner) control what each type can view and do. Key features: smart search and filters, profile verification, request-for-introduction flow, activity and outcome tracking, and integrations with HRIS and communication tools (Slack/Teams/email). The goal is to reduce friction finding the right contact, accelerate onboarding, and increase cross-organization collaboration.
Status

Proposed
Success Measure

Quantitative targets and KPIs such as: percentage of active profiles completed (target TBD), average time to find the correct contact (reduce by X%), number of cross-organization introductions or collaborations per quarter, reduction in onboarding time (target TBD), and user satisfaction score for discovery and introductions.
Department

Operations
Priority

High
Start Date

0000-00-00
Target Date

0000-00-00
Completion

0%
Time Invested

0.00 hours
Expected Value

Faster onboarding, fewer delays finding subject-matter experts or vendors, higher utilization of internal and external capabilities, more projects delivered through new introductions, and improved transparency across the business.
Current Update

Concept defined: a discoverable directory where everyone is listed by default with differentiated permission levels for employees, vendors, and partners. Detailed permission matrix, integrations, and ownership have not yet been specified.
Next Action

Identify an executive sponsor and product owner, confirm the permission-level matrix, decide whether to build or integrate with existing tools, and create a brief requirements document and rough cost/time estimate.
Leadership Decision Needed

Leadership approval for: (1) data-sharing and privacy policy for a fully discoverable directory, (2) final permission-level definitions, (3) build vs. integrate approach and budget, and (4) project owner and timeline.

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